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TERMS & CONDITIONS

Eyelash Extensions

The application of semi-permanent eyelash extensions is an elective cosmetic service and individual responses to the products/ingredients used may differ from person to person. Adhesive tapes, glue and under-eye gel pads used during the application may cause an allergic reaction in some clients. If the client experiences any discomfort during the procedure, they have to advise the lash practitioner immediately.

Contact lenses should be removed prior to treatment and if pregnant, the application of eyelash extensions will be at the client's own risk. Sorelle Beauty Ltd, employees or practitioners are not responsible for any ill effects which may result from this optional cosmetic service.

Although all treatment products and instruments are handled with greatest care and diligence and every effort is made to provide a hygienic service, it is still possible that the client may experience eye irritation and this might lead to infection. If after the appointment client feels any burning, itching or discomfort to eyes or eyelids, or observe any swelling of the eyelids, it is their responsibility to seek medical help at their own expense.

Clients will be given precise aftercare instructions at the end of the service visit and following these instructions will ensure the best, most durable result. 

each Clients appointment is important to us. We want to give your service the time and attention it deserves. We require a non refundable $20 deposit for every booking. This secures your spot and is taken off the original price of the service. This deposit safe guards us against any last minute cancellations and no shows.  If notified 48 hours prior to booking, we can put your deposit towards your next appointment. If you are late by more than 15 minutes, we may have to reschedule your appointment and you will have to pay another deposit. An infill requires a minimum of 40% lash extensions left on the eye. Anything less will mean you are required to schedule and pay for a full set. Booking an infill means that your pre existing lashes are from Sorelle. We don't work on other peoples work and if so you are required to book a removal, along with the set you are wanting. If we are at the fault of a cancellation, your deposit can be refunded or go towards your next appointment. Cancellations, no shows and lateness have a significant impact on our business and we hope that you can understand our need to enforce this policy. We understand that special circumstances are unavoidable and a cancellation of your appointment may be necessary. We respectfully request at least 24 hours notice if you need to cancel or need to make changes to your appointment time and well happily do that for you. 

 

Clients should not get their eyelash extensions wet within the first 24 hours of application and consider that the use of mascara or any other eye make-up can shorten the length of time their eyelash extensions remain in place.

Clients are also advised never to use waterproof mascara/eyeliner on or near their eyelash extensions. Clients should consider that, even with strict adherence to these care instructions, Sorrelle Beauty Clinic are unable to guarantee exactly how long their eyelash extensions will last and that there are many variables, such as individual hair growth cycle, use of cosmetic skin care products and overall care given after application, that can influence the longevity of their eyelash extensions.

Clients should not rub their eyes or pull at the eyelash extensions which can result in breakage, lash loss, and/or damage to the natural eyelashes. If clients wish to keep their eyelash extensions looking their best, regular maintenance/infill appointments, to replace eyelashes that fall out due to wear and tear or their normal life cycle, will be necessary.

NO REFUNDS are given for eyelash extension services and if a client decides to have their eyelash extensions removed, a $40 removal fee will apply.

When booking in as a model, please know that your lashes are most likely done by our trainee lash artist and these lashes will be at a discounted rate. Please be mindful of this and by agreeing to this service you understand that Sorelle Beauty is not liable for any unlikely adverse outcome e.g longevity of lashes or injury.

Disclaimer : About Us


Disclaimer : About Us
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